One-Year Limited Warranty | Warranty Service | Service After Warranty | Important Notes

General Information

Please contact your nearest TICINO Authorized Dealer for customer service and support. Your TICINO Authorized Dealer is always there to help you. You may also contact TICINO USA, L.L.C. if an authorized dealer is not located near you. TICINO USA, L.L.C. is the Authorized Distribution and Service Center for TICINO watches in the United States of America and Canada.

Your TICINO watch is a high-quality precision timepiece. It will occasionally require service from a qualified watchmaker to ensure your complete satisfaction. In accordance with TICINO quality standards, only TICINO Authorized Dealers and service centers are qualified to ensure proper after-sales and warranty services.

TICINO USA, L.L.C. Iron Clad One-Year Limited Warranty
Conditions of Warranty

We hereby certify that your TICINO watch has been manufactured in accordance with the latest technological guidelines, using modern equipment and quality high-grade material. Prior to sale, your watch was subjected to a variety of severe controls and tests. We therefore assume full responsibility for any possible defect due to faulty material or workmanship for a period of one year from the purchase date. This warranty does not cover normal wear or damage by the purchaser or other persons, nor defects due to external circumstances. The water resistance is guaranteed only if the watch is stated to be waterproof, it has not been subjected to severe shocks, the crystal and crown are not damaged, and the instructions for changing the battery have been carefully followed. This warranty does not cover the battery or any damage caused by a defective battery.

TICINO USA, L.L.C. reserves the right to replace a damaged watch with an identical watch.

The following are not honored by the International Guarantee:

WATER RESISTANCE INFORMATION:

This policy may not be altered without written authorization by TICINO USA, L.L.C.

TICINO U.S.A., L.L.C. Warranty Service:

TICINO USA, L.L.C. will provide warranty service for TICINO watches distributed only by TICINO USA, L.L.C. within the United States, U.S. Territories and Canada and purchased directly from a TICINO USA, L.L.C. Authorized Dealer. The warranty certificate must be properly stamped, signed with the Authorized Dealer's name, and show the exact date of purchase and model number.

If you purchased your TICINO watch from someone other than a TICINO USA, L.L.C. Authorized Dealer and require warranty service, please contact the original dealer from whom you purchased your watch. You may also contact the TICINO USA, L.L.C. Service Center in Florida at service@ticinowatches.com.

You will be charged for postage, insurance and costs that may be incurred outside the normal repair costs under the specified warranty as described above. All shipments will be adequately insured when returned.

Be sure to preserve your signed and dated TICINO USA, L.L.C. International Guarantee Certificate!

Charges will apply for repairs to your watch without original, signed TICINO International Guarantee or after the International Guarantee has expired.

Service After Your Warranty Expires:

Our service is also available for repair and maintenance of your TICINO watch after your warranty period has expired. Your TICINO watch is a high-precision instrument, and we want to help maintain it for your future enjoyment. TICINO USA, L.L.C. recommends a general overhaul of your watch every three years and that all water-resistant watches be tested annually for case tightness.

Payment For Repairs:

Payment in advance after estimate/repair is required before return shipment. All major credit cards and certified funds are accepted by TICINO USA, L.L.C. for contract repairs and shipping costs.

Note: All contract repairs will be guaranteed for 90 days on the specified repair only.

All shipments will be adequately tracked when returned. For shipping instructions to TICINO USA, L.L.C., please see "Shipping Information" below.

Shipping Information:

A) Please package your watch carefully in a reasonable size carton and pad it generously inside to prevent undue shock during shipment.

B) Be sure to include inside your package your complete contact information including your email address. Please describe the problem you are having with your watch so our watchmakers will not miss a problem.

C) We recommend a shipping method that will provide adequate tracking information for your protection.

D) We highly recommend insuring your package for full replacement value in case of damage or loss.

E) When your package arrives, TICINO USA, L.L.C. will provide a warranty or repair estimate evaluation for you.

F) As soon as service or repairs are completed, TICINO USA, L.L.C. will contact you to let you know when to expect your watch. Generally, service and repairs are accomplished within two weeks. .

Ship to:

PRIVATE - CUSTOMERS WILL BE INSTRUCTED ON WHERE TO SHIP RETURNS OR EXCHANGES.

Important Notes

Please note that TICINO USA, L.L.C. ensures full warranty only when the watch is purchased directly from a TICINO USA Authorized Dealer. The "International Guarantee" warranty certificate must be properly stamped and signed with the dealer's name, showing the exact date of purchase.

Only TICINO USA, L.L.C. Authorized Dealers or other authorized service centers are qualified to ensure proper after-sales service and are authorized to provide warranty services in accordance to TICINO quality standards.

Please be advised that if you choose to purchase a TICINO watch from any source other than a TICINO Authorized Dealer, you do so at your own risk. We cannot guarantee the authenticity of products sold outside our Authorized Dealer network.

Each TICINO watch purchased from a Authorized Dealer is in perfect and original condition and will be repaired by qualified professionals during the warranty period as well as afterwards, in accordance with the terms of the International Guarantee.

If TICINO watches are purchased from sources other than Authorized Dealers or are serviced or repaired by unqualified third parties, they may be subject to alterations from their original condition that are beyond TICINO USA, L.L.C. control. As TICINO USA, L.L.C. cannot guarantee the quality standards of altered watches, our one-year International Guarantee cannot be offered for these products. In such cases the purchaser must rely on the seller's warranty.

Please note: TICINO USA, LLC repairs only watches manufactured by TICINO USA, L.L.C. and does not repair ANY other brand of watches.

Please visit our retailers area to find a listing of TICINO Authorized Dealers near you.